Case Studies
Introduction of a more robust Risk Management System
In 2006 in response to our provision of a range of moving & handling courses to nurses, physiotherapists, occupational therapists, administrative and clerical staff and estates department staff, a certain Primary Care Trust (PCT) discovered that their risk management systems were inexistent. The organisation then worked with us to introduce a range of measures to further reduce Moving & Handling risk to staff. These measures included a review of the Trust Moving & Handling Policy, establishment of a Moving & Handling Steering Group, conduct of scheduled and systematic departmental Moving & Handling audits and the introduction of a monitoring system which links Moving & Handling training to staff supervision. The outcome was a more robust risk management system across the organisation. The organisation is now taking better care of staff, is more prepared for statutory inspections and less vulnerable to litigation.
Increasing Uptake on Statutory Courses
In 2003, we were approached by a Primary Care Trust who were experiencing poor uptake on statutory manual handling training courses. There was a concern that if the situation continued staff would not be getting the training needed to protect them from risk and the organisation might end up with a work injury law suit or struggle to fulfil its legal health and safety obligations.
We engaged the client and discovered that the then multidisciplinary approach to training, where all clinical staff attended the same training course was unpopular. Salveo worked with the client to research, design, deliver and evaluate a new series of custom designed discipline specific courses for nurses, physiotherapists/occupational therapists and speech and language therapists.
The new courses were well received by staff and course uptake went up permanently and significantly
Changing Staff Perception of Training
By 2007, we had provided annual statutory training and refresher courses to some of our clients for a number of consecutive years. Although, there were always changes in the field (some minor and others major) to report during refresher courses, it was becoming challenging to find new and engaging ways to present the material.
We responded by introducing new technology in the form of multimedia video cartoons and digital photography presentations and a series of interactive exercises including a circuit. These changes brought the subject alive in new ways.
The outcome was a renewed interest in our courses across a wide range of delegate disciplines, abilities and experience. To date, we still receive positive feedback on this entire range of innovative teaching methods.
Customised Training Design
In 2010 one of our clients required a novel custom designed back care course for dental staff. We carried out a training needs/training requirement analysis. This exercise provided information on the approximate numbers of staff in the group, previous training history, the current state of risk assessments, existing policies, and current problems.
Relevant data was obtained on work operations and processes, available equipment, and staff perception on current training needs. Training objectives, learning outcomes and a provisional course programme were drawn up. Several training events were implemented and evaluated by participants and trainer. The initial skills lab training venue was assessed as unsuitable and training was relocated to the dental surgery.
We made a site visit to the surgery to observe and interview staff under usual working conditions and to obtain data on relevant operations and processes, available equipment, and staff perception on the new course design. We also made modifications to the training programme. Staff rated the revised customised course very highly and this has raised the profile of back care training within the dental service.
